Support

Need a hand?

Tell us what happened and we'll help. Real people read every email, and we usually reply within a day.

Can't get in Your sign-in code didn't arrive, or the app won't let you past the age check.

Coins and Power Pack Missing coins, a charge you don't recognise, or restoring a purchase on a new phone.

Reporting someone Report them in the app first, from the room or their profile. If it's urgent, email us their username too.

Deleting your account Profile, then Settings, then Delete account at the bottom. It's gone within 30 days, apart from a few things we have to keep.

Writing about your account? Include your user ID (UID), which is at the top of Settings. It never changes, so it's the quickest way for us to find you.